PEGASI UNIHELP

Pegasi UniHelp is a self service and helpdesk account tool that enables fast self service enrollment, authentication operations and user support tools with zero or minimal intervention. UniHelp enables single contact issue solving for helpdesk as well as instant help for university end user.

UniHelp live product demo

Check out our UniHelp live product and self service demo page, running on the UniHelp product itself: Unihelp Live.

UniHelp benefits

  • 1. Meets the needs of universities: The only solution designed to meet the complex needs of academic universities.
  • 2. Solve problems with one view: No phone calls, emails, different tools, self support without admin intervention.
  • 3. Easy implementation: No need for in-code customization.
  • 4. Saves money: Reduced working hours for IT support and end users.
  • 5. Rationalises work: Freeing help desk personnel to broader sets of tasks, end user 24/7 self service.
  • 6. Satisfied users: Helpdesk professionals, study office and other support staff, end users.
  • 7. Optimal student throw-in: Hassle free start of studies, logical onboarding workflow, all self service from start to finish.

Satisfied customers

  • 1. Fast and always available: end-user self service issue solving 24/7.
  • 2. Solution for impossible scenario: Enables remote user identification using biometric passport and AI live person recognition.
  • 3. Minimized transaction times: Satisfied end-users.
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