Pegasi UniHelp was born from real university needs and refined through more than 20 years of IAM delivery. It is continuously developed by senior IAM architects with hands-on experience across identity lifecycle, federation, onboarding, recovery and helpdesk operations.

The result is a practical self-service and support portal for account enrollment, recovery and operational helpdesk work. UniHelp keeps the existing human workflows at the center while making the same governed capabilities available to approved agents through MCP.

UniHelp MCP for agentic IAM

For emerging agentic environments, UniHelp can act as a governed Model Context Protocol (MCP) layer for identity self-service, helpdesk and administration. Approved agents can use UniHelp as an authoritative source of user data across LDAP, Active Directory, Microsoft Entra ID / Azure AD, SQL, REST APIs and other identity stores while role-based access controls keep actions safe and auditable.

Authoritative user data and cross-store identity context for agents.
User and system audit trails for supervised decisions and traceability.
Identity storage health and diagnostics across connected systems.
Safe user self-service authentication workflows guided by approved agents.
Role-based edits and admin assistance through UniHelp-governed tools.

Continuously penetration-tested layered security

UniHelp is built on a layered security model, from hardened operating system and infrastructure controls to single-use safeguards for sensitive user transactions. UniHelp is under regular, ongoing penetration testing and security assessment by a certified specialist. Penetration testing reports are available on request.

UniHelp live product demo

Check out our UniHelp live product and self service demo page, running on the UniHelp product itself: Unihelp Live.

UniHelp benefits

Meets the needs of universities: The only solution designed to meet the complex needs of academic universities.
Solve problems with one view: No phone calls, emails, different tools, self support without admin intervention.
Easy implementation: No need for in-code customization.
Saves money: Reduced working hours for IT support and end users.
Rationalises work: Freeing help desk personnel to broader sets of tasks, end user 24/7 self service.
Satisfied users: Helpdesk professionals, study office and other support staff, end users.
Optimal student throw-in: Hassle free start of studies, logical onboarding workflow, all self service from start to finish.

Satisfied customers

Fast and always available: end-user self service issue solving 24/7.
Solution for impossible scenario: Enables remote user identification using biometric passport and AI live person recognition.

Minimized transaction times: Satisfied end-users.

PEGASI UNIHELP